AI-Powered Solutions to Transform Telecom Service Delivery
Revolutionize every touchpoint of the telecom customer lifecycle, from prepaid/postpaid onboarding to technical support, while reducing agent load and creating consistent, effortless experiences.
01
Overcrowded service centers and long call wait times are overwhelming staff and frustrating customers.
03
Lack of actionable customer feedback makes it hard to pinpoint service gaps or upgrade needs.
02
Disconnected customer service channels result in poor resolution tracking and inconsistent experiences.
04
With increasing churn and market competition, maintaining high satisfaction scores is a major challenge.
Problems Faced
Addressing the Core
Challenges in Telecom
Services Experience
Even with heavy investments in infrastructure and digital tools, telecom operators still struggle to deliver smooth, efficient, and scalable customer experiences:
Healthcare
Digital Healthcare Solutions for
Maximizing Patient Delight
Voice of customer (VOC) SOLUTIONs – GAIN REAL INSIGHTS
WhatsApp Customer Feedback,
Reputation Management and
Social Media Listening
Listen to feedback, monitor your brand’s reputation, track social media mentions, and resolve complaints promptly with follow-ups to build trust and loyalty.
Voice of customer (VOC) SOLUTIONs – GAIN REAL INSIGHTS
WhatsApp Customer Feedback,
Reputation Management and
Social Media Listening
Listen to feedback, monitor your brand’s reputation, track social media mentions, and resolve complaints promptly with follow-ups to build trust and loyalty.
FRONT OFFICE AUTOMATION: Appointment & Visit Management Systems
Appointments, Queue Management, Digital Signage and Customer Feedback – Together
Enhance customer experience with smooth, streamlined appointments and efficient queue management on site, bolstered by digital signage and real-time feedback.
FRONT OFFICE AUTOMATION: Appointment & Visit Management Systems
Appointments, Queue Management, Digital Signage and Customer Feedback – Together
Enhance customer experience with smooth, streamlined appointments and efficient queue management on site, bolstered by digital signage and real-time feedback.
CUSTOMER DATA ANALYTICS – PREDICT CUSTOMER BEHAVIOR & PERSONALIZE
The Smartest Analytics for Customer Data to Turn Data into Decisions
Brings your customer journey to life. Uncover hidden trends that let you act faster and smarter. Increase revenue possibilities and retention!
CUSTOMER DATA ANALYTICS – PREDICT CUSTOMER BEHAVIOR & PERSONALIZE
The Smartest Analytics for Customer Data to Turn Data into Decisions
Brings your customer journey to life. Uncover hidden trends that let you act faster and smarter. Increase revenue possibilities and retention!
Process
How 4POWER Streamlines the
Telecom Customer Journey
Pre-Visit
- Engage users via WhatsApp, SMS, or app to answer FAQs
- Allow customers to compare plans and schedule store visits easily
- Push reminders for bill payments, recharge due dates, or porting updates
Visit
- Enable self-check-in at stores using kiosks or QR codes
- Auto-assign tokens for queries like SIM upgrades or billing issues
- Share live wait times and counter availability with customers
- Route queries to agents specializing in technical or plan-related concerns
Post-Visit
- Send plan summaries, invoices, and usage reports digitally
- Automate follow-ups for complaints, network issues, or account changes
- Collect customer satisfaction ratings to improve experience quality
Telecom Retail Outlets
Reduce physical queue congestion, improve service delivery speed, and enhance walk-in customer management.
Call Centers & Contact Centers
Minimize repetitive queries using AI agents and streamline case resolution.
Field Service & Technical Teams
Enable real-time appointment coordination and faster resolution for on-site issues.
Enterprise & B2B Telecom Divisions
Offer proactive plan management, installation scheduling, and tailored business support.
ACCELERATE DIGITAL TRANSFORMATION
Contact Us Today to Revolutionize
Your Telecom Customer Experience
Unlock the power of automation and AI to reduce service load,
boost satisfaction scores, and future-proof your telecom operations.
Testimonial
What Are Customers Saying About 4POWER?
“This guy is true professional and very experienced in migration and server configuration. He was able to complete my order in time and as per agreed scope. Highly recommend!”
“Working with Golio was a great experience, understanding person, fast response time dose his work with honestly, experienced, a problem solver. Gives it it's all. I highly recommend him for providing beyond of high quality service.”
“Golio is one of the BEST web designers I've ever worked with professionally. I am a repeat customer who continues to work with Zakir because of his talent/skills, great customer service, work ethic, and attention to detail. ”
