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01

Managing high customer volumes has put a strain on banking staff.

03

Challenges in gathering and utilizing customer feedback prevent banks from enhancing their services.

02

Ineffective banking workflows create long queues and overcrowding, impacting customer satisfaction.

04

Consistently maintaining high levels of satisfaction has become increasingly difficult.
Problems Faced

Identify Key Challenges Affecting Banking Operations

Banks continue to face operational challenges that slow down services, affect efficiency, and impact customer satisfaction.
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Process

How 4POWER Enhances the Banking
Customer Journey?

Pre-Visit
Visit
Post Visit

Pre-Visit

  • Reach out to customer directly via WhatsApp.
  • Provide timely information.
  • Help them locate & book appointments at the nearest banks.

Visit

  • Allows customer to check in via self-service kiosks or at the reception desk.
  • Upon check-in, the software queries the purpose of the visit and places customer in a virtual queue.
  • Visitors can wait remotely and receive updates on their expected wait time.

Post-Visit

  • Automatically sends the relevant diagnostic reports & prescriptions directly to patients via WhatsApp & SMS
  • Automates query handling related to billing and insurance.
  • Keep patients updated with automated reminders for follow-up appointments and timely medication intake.
  • Gathers valuable patient feedback through CSAT and NPS surveys to improve the overall patient experience.

ACCELERATE DIGITAL TRANSFORMATION

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The Magic Starts Here

Enable your team to unlock and leverage actionable insights from your customers, fueling data-driven strategies and business growth.

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Testimonial

What Are Customers Saying About 4POWER?

"The clear insights provided by 4POWER have greatly enhanced our processes at Tata Digital. The flexibility and functionality make it incredibly user-friendly and an outstanding tool overall. Since implementing 4POWER, our Customer Satisfaction (CSAT) has seen a significant improvement."

Tata Digital
Neil Carlos DiasDirector - Quality & Transformation
“We at Medneo have been using 4POWER for 18 months to collect patient satisfaction feedback. All surveys are completely anonymous, ensuring that personal data remains protected in full compliance with GDPR and UK data protection legislation. The platform is easy to set up and has transformed our feedback collection, enhancing both efficiency and service quality.”


Medneo
Rachael Mullen Head of Quality and Risk/ Regional Manager
“Our survey response rates were mere 5% with our previous tool. With 4POWER, response rates have been steadily increasing to over 30% within a year of implementation. And we are hoping to achieve 50% in the upcoming quarter using the Flutter SDK integration.”


Twin Health
Abdul RahumanPrincipal Product Manager